The Board of Management determines the required fee level to meet budget predictions for the following financial year. Parents will be given at least two weeks’ notice of any fee increase.

Child Care Management System (CCMS)

The Child Care Management System (CCMS) is a national child care system that is aimed to bring all approved child care services online. We use CCMS registered software to record child enrolment and attendance information and reports to the Department of Education, Employment and Workplace Relations (DEEWR) via the internet to allow calculation and payment of Child Care Subsidy (CCS).

Child Care Subsidy (CCS)

You are required to apply online and complete a Child Care Subsidy Assessment. Once completed you will receive an assessment of your Child Care Subsidy eligibility and entitlement.

More information is available at http://humanservices.gov.au/childcaresubsidy.

CCS Activity test

Family entitlement to the Child Care Subsidy will be determined by a three-step activity test, more closely aligning the hours of subsidised care with the combined hours of work, training, study or other recognised activity undertaken, and providing for up to 100 hours of subsidy per fortnight.

Centre Fees

  • Fees are paid through Child Care Easy Pay (CCEP). Funds are debited from your nominated account each week. Please ensure sufficient funds remain in this account as CCEP will reject the debit and a fee will be charged for insufficient funds.
  • At the time of enrolment you will be asked to complete the CCEP form, to authorise our service to debit the full balance of your child care fees at weekly intervals.
  • Fees will be charged for the number of days booked, regardless of absences including sick days, annual leave, and public holidays.
  • Settling visits – there is no charge for the 1st visit and the following 3 visits are charged at a half day rate, if less than 3 hours.
  • Fees are not charged for the period the Centre is closed annually over the Christmas and New Year period.
  • An ‘Amenities’ fee is charged per child annually.
  • An annual fee ‘in lieu’ of Fund Raising is charged per family in July.
  • Three weeks’ notice is required when cancelling an enrolment or fees will continue to be charged. To receive CCS your child is required to attend on the last day.
  • A ‘late fee’ is charged for children in care after 6.00pm for every 15 minutes or part thereof, to cover staff overtime costs.
  • More information on the new child care package and other programs is available at: http://www.education.gov.au
  • If you are experiencing difficulty in meeting your fee payments please bring this to the Director’s attention. It may be possible for mutually agreeable repayment arrangements to be made.

Grievance Procedures

Please let us know if you are unhappy with any aspect of the service we provide for you and your child.

We welcome all parent feedback, including your grievances and complaints, as these will help us address the issue in a prompt positive and sympathetic manner as per the CHCCC Policy (see Policy manual).

A ‘Compliments, suggestions and complaints’ form is included at the back of this handbook, or is available in the reception area for your use. If you have a complaint or concern, please bring this promptly to the attention of the Director.

If you feel the problem is not resolved you may take the matter to the Board of Management for resolution, either through the Director or by writing directly to The Chairperson, c/o CHCCC, GPO Box D184, Perth, WA 6001 or by telephoning 6456 0501. A written statement is requested and a written record will be made of the discussion, signed by both parties.

Parents are also entitled to direct their complaints to the Education and Care Regulatory Unit, PO Box 2642, East Perth Business Centre, East Perth. WA 6892 or by Telephoning 6551 8333.

A copy of the Centre Policies and the National Law and Regulations 2012 are available for parents to access from the Reception area.